Frequently asked questions

Start with a collection, choose your favourite design, then pick a lid. Add a name or short message if you’d like, select your quantity, and add your combination to the basket. Your chosen design, lid and personalisation stay together in your basket.

Our glass tumblers, custom pens, travel mugs, pillowcases and cushion covers offer different ways to make them yours. Choose from the designs or colours shown on each product, add a name or short message where offered, and use the custom creation notes for extra details.

Check names and spelling carefully before adding your item to the basket.

Silicone focal beads add a decorative finishing touch to beadable pens, wristlets and other craft projects. Choose a shape you love and combine it with your other beads and components to create something personal.

Choose your favourite products, select your designs and personalisation options, and add them to your basket. You can review your choices, check quantities and spelling, and save a basket summary.

The website currently has a preview catalogue. Checkout, payments and live inventory aren’t connected yet, so reviewing or saving a basket does not place an order.

Yes. Open your basket and choose Edit beside an item to change its design, lid or personalisation. Choose Update basket to save the changes. You can also adjust quantities or remove an item directly in the basket.

Your chosen options and any lid surcharge are included in the displayed item price and subtotal.

Select the heart on a product card or product page to save it to your favourites. The heart in the header opens your saved collection, where you can return to an item or remove it.

Your basket and favourites are saved in this browser on this device. They aren’t shared between devices, and clearing the site’s browser data removes them.

Making time and delivery time are two separate parts of the journey. For a gift needed by a particular date, confirm both before an order is accepted.

Fixed production times, delivery rates and supported destinations haven’t been published yet. Our shipping page explains what to check for your item and destination.

Keep your order details and a description of the problem together. Photos of the item and packaging can help explain damage or an incorrect item. Check the return instructions and address before sending anything back.

Our returns page explains the next steps for damaged or incorrect items, personalised products and change-of-mind requests.

Start with the instructions supplied with your exact item. Care can vary between glass tumblers, travel mugs, pens, craft components and fabric items.

Our Product Care page brings the available guidance together and explains what to check before cleaning or using an item.

The current collection photographs are illustrative. Individual designs, colours and lid combinations aren’t pictured separately.

Choosing an option updates the combination shown on the product page and its price. The catalogue’s designs, imagery, options and prices are samples.